AI Voice Agents
A virtual receptionist that answers when your team cannot, captures details and books calls.
Why it matters
Calls arrive at the worst times: during a rota crisis, after hours or when everyone is with a client. An AI voice agent can answer politely, take the caller's details, answer common questions from an approved knowledge base and book a call back, then pass everything to your team.
Sound familiar?
- Calls go to voicemail and callers try a competitor instead
- Out-of-hours enquiries wait until the next morning
- Receptionists are interrupted by the same questions all day
What we set up for you
Call answering
Answers inbound calls in a natural voice, during busy periods or out of hours.
Approved answers only
Uses a knowledge base you approve. It does not invent prices, terms or promises.
Booking and messages
Books appointments into your calendar or takes a detailed message for your team.
Human handover
Clear rules for when a call should go straight to a person.
Call summaries
Each call is logged in your CRM with a short summary and next step.
Monitoring
We review calls regularly and improve the scripts and rules.
Three clear stages
Design
Agree what the agent should handle, what it must never say and when to hand over.
Test
Run test calls with your team before any real caller speaks to it.
Go live
Switch on for agreed hours, then monitor and refine.
Frequently asked questions
Will callers know they are speaking to an AI?
We recommend the agent says so at the start of the call. Being open builds trust and avoids confusion.
Can it handle sensitive or urgent calls?
It is set up to recognise these and pass them to a person, or give your agreed emergency instructions. It does not give clinical, legal or financial advice.
Do I need a new phone number?
Not usually. Calls can be forwarded to the agent when your team is busy or outside office hours.
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Book a free 20-minute call. We will look at how enquiries reach you today and show where time and leads are being lost. No obligation.